Complaints Policy

We aim to offer all our clients an efficient and effective service, and we are confident that we will do so in this case. However, if you would like to discuss how the service to you could be improved or should there be any aspect of our service with which you are not satisfied, please raise the matter with me. If you would like to make a formal complaint, please contact in writing setting out your complaint as best you to Mashooque Ali Jatoi who is a Registered Foreign Lawyer and partner of the firm. 

Details of the firm’s policy on complaints are contained in section 12 of the attached terms and conditions. However, we also have a complaint handling policy which can be made available to you on request. 

You also have the right to refer the complaint to the Legal Ombudsman who can be contacted on the telephone by dialling 0300 555 0333. The correspondence address for Legal Ombudsman is PO Box 6806, Wolverhampton, WV1 9WJ.

If your complaint relates to an invoice, you may also have a right to object to the invoice by applying to the court for an assessment of the invoice under Part III of the Solicitors Act 1974.  We must advise you that if all or part of an invoice remains unpaid, we may be entitled to charge interest.

Any complaint to the Legal Ombudsman about our service, including our costs, must

be made within six months of the date of our written response to your complaint and

ordinarily must also be made within: –

• one year from the act or omission complained of; or
• one year from when you should reasonably have known there was a cause for complaint without taking advice from a third party

   Any complaint to the Legal Ombudsman about an invoice must be made within six

   months of the date of such invoice.